Bank Account Sync
Overview
Solve common issues related to syncing bank accounts in Vixo Link, and explore practical solutions to ensure seamless data integration.
Understanding Sync Challenges
Common Sync Issues
Users often encounter a few common issues when syncing bank accounts in Vixo Link. One frequent problem is related to our banking partners. If you don't see your bank data after completing the user flow, it might be due to an issue with the partner bank.
Temporary glitches can also hinder the sync process. In such cases, it's a good idea to wait for a day and try the process again. Data visibility problems might arise if the connection is momentarily unstable or if there's a minor bug in the system.
If the issue persists or is urgent, you can contact support at support@vixolink.com. The support team can manage the situation in real-time and provide a manual solution if necessary.
Retry Connection After One Day
If you don't see your bank data after connecting to Vixo Link, try again in 1 day. If it's urgent, contact support@vixolink.com for immediate help.
Frequently Asked Questions
Sync failures often occur due to issues with one of our banking partners. Trying again after one day usually resolves the problem.
If you need help, reach out via support@vixolink.com or use the support channel inside the dashboard.
The manual process involves our support team managing your connection in real time. You may need to send your bank statements, which we'll process using OCR. Contact them for help if the sync doesn't work after retrying.
Retry the sync after one day if you encounter issues. If it's urgent, please contact support.